• Application Deadline:
• Position: Social Media Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Job Description

• Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requests


• Using of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input


• Providing information on complaints regarding specific products as well as services


• Selling additional services by recognizing opportunities to up-sell accounts; explaining new features


• Escalating mails with complex queries to appropriate staff


• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interaction


• Resolving customers’ issues and providing adequate resolution, via troubleshooting techniques.


• Attend to other assigned duties

Qualifications

• Must have a minimum of one (1) year contact center experience at The GIG Group


• Must currently be a part of the outbound/Resolution  team


• Strong Social Media Skills


• Professional writing and reporting Skills


• Excellent Customer service skills


• Good working knowledge of the CRM systems