• Application Deadline:
• Position: State Business Manager


• Job Type Full Time , Hybrid


• Qualification BA/BSc/HND


• Experience 10 years


• Location Nigeria


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Job Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.


• Supervise health of acquisitions, compliance on activations.


• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.


• Focus on revenue growth through Data and Smartphone growth.


• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.


• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.


• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.


• New Sites ROI and deployment.


• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.


• Ensure provision of standard Infrastructure at state showrooms.


• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front-line employees through leadership by examples.


• Implement all action plans that will address hygiene issues etc. from engagement survey.

Educational Qualifications

• Bachelor's Degree in Management or related Social Sciences.


• Master's in business administration would be preferred additional qualification.

Relevant Experience & Required Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.


• Relevant experience in Telecom industry is desirable.


• Result Orientation.


• Great problem-solving skills.


• Good communications skills.


• Good interpersonal skills.


• Customer centric.


• Sound understanding of Sales systems and Process.


• Creative self-starter.