• Application Deadline:
• Position: IT Support & E-commerce Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Purpose

• The IT Support & E-commerce Operations Officer will work closely with the Line Manager to ensure the efficient operation of Buckler Systems' IT infrastructure and e-commerce activities.


• This role is pivotal in optimizing our online presence while maintaining the performance of our digital platforms, contributing directly to the achievement of the company’s goals.

Key Responsibilities

IT Support:

• Manage and implement website upgrades, troubleshoot performance issues, and develop strategies to boost web traffic and user engagement.


• Install and configure computer hardware, operating systems, and software applications, providing hands-on technical support to staff as needed.


• Diagnose and resolve hardware, software, and network issues to ensure minimal disruptions to business operations.


• Set up new user accounts and handle password-related queries to facilitate smooth onboarding for new employees.


• Coordinate system security measures and respond swiftly to any security breaches or vulnerabilities.

Graphics Design:

• Design and create visual content such as event flyers, recruitment materials, and promotional posters for various company initiatives.


• Develop illustrations, logos, and graphic elements that align with Buckler Systems' brand identity and communication standards.


• Ensure all graphic content is visually appealing and maintains consistency with the company’s branding guidelines.

E-commerce Operations:

• Monitor website traffic, customer interactions, and feedback to assess and improve the user experience on our e-commerce platforms.


• Analyze sales data and customer reviews to forecast sales trends and adjust inventory and marketing strategies accordingly.


• Collaborate with product management, sales, and content teams to keep the e-commerce platform updated with accurate and engaging content.


• Implement SEO best practices to optimize product listings, pricing, and promotions to enhance the platform’s visibility and performance.


• Lead efforts to drive sales growth and increase market reach through targeted e-commerce strategies and promotional campaigns.


• Provide regular updates to the management team, including performance reports and analysis of digital marketing activities.

Additional Responsibilities:

• Ensure that IT systems and networks are maintained and updated regularly to enhance efficiency.


• Innovate and introduce new technologies to streamline operations and improve overall work processes.


• Support other tasks and projects as required by the team or management.

Experience & Qualifications

• B.Sc./HND in Computer Science or a related field.


• Minimum of 2 years of experience in related field.


• Strong digital marketing skills with experience in creating and executing marketing campaigns.


• Proficiency in content creation, graphic design, and social media tools.


• Solid communication skills and the ability to convey technical concepts in a clear and concise manner.


• Experience with SEO techniques and familiarity with e-commerce best practices.

Core Capabilities:

• Strong analytical and problem-solving skills.


• Excellent time management and the ability to meet deadlines in a fast-paced environment.


• Creativity in design and content development.


• Ability to work collaboratively with cross-functional teams.


• Flexibility and adaptability in handling diverse tasks and challenges.