• Application Deadline: Sun, 24 Nov 2024 00:00:00 GMT
• Position: Hospitality Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Victoria Island




• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  
  

Job Description

• The Hospitality Manager is responsible for overseeing all aspects of the guest experience, ensuring exceptional service, and maintaining operational efficiency within the hospitality department.


• This role involves managing staff, coordinating with other departments, and implementing strategies to enhance customer satisfaction, revenue, and operational standards.

Responsibilities

Guest Experience and Satisfaction:

• Ensure that all guests receive high-quality service and have an exceptional experience.


• Handle guest complaints and resolve issues promptly and professionally.


• Monitor feedback from guests to improve services and address any concerns.

Operational Management:

• Oversee the daily operations of the hospitality department, including front desk, housekeeping, food and beverage, and events.


• Develop and implement policies and procedures to optimize operational efficiency.


• Ensure compliance with health, safety, and hygiene regulations.

Team Leadership and Development:

• Recruit, train, and supervise staff, ensuring they adhere to company standards.


• Schedule staff and manage workload distribution effectively.


• Conduct regular performance evaluations and provide constructive feedback to team members.

Financial Oversight:

• Manage budgets, monitor expenses, and ensure cost-effective operations.


• Analyze financial performance, including revenue, profitability, and occupancy rates, and implement strategies to improve results.


• Develop promotional strategies to attract and retain guests.

Relationship Management:

• Build and maintain relationships with vendors, suppliers, and business partners.


• Collaborate with marketing and sales teams to promote services and special offers.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.


• Proven experience in a managerial role within the hospitality industry.


• Strong leadership, organizational, and decision-making skills.


• Excellent interpersonal and communication abilities.


• Financial acumen with experience in budgeting and revenue management.


• Proficiency in hospitality management software and Microsoft Office Suite.


• Knowledge of health, safety, and hygiene standards.