• Application Deadline:
• Position: Head, Technical Operations



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience



• Location Lagos




• Job Field Engineering / Technical  , ICT / Computer 
  
  

The Head, Technical will work with the DCEO to articulate and execute long-term technical strategy for the business division, including network design, optimization, security, service delivery and program management. S/He is responsible to develop the capabilities of the technical team.

Duties and Responsibilities:

• Responsible for the 24x7 operation and availability of the technical infrastructure


• Manages the Division’s IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets


• Defines the overall mission of the infrastructure services team


• Direct operational support for network operations and technical assistance centre


• Develop IT strategies and vision and articulates them to team members and other stakeholders


• Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs


• Maintain knowledge of infrastructure/architecture standards and practices


• Support the delivery of connectivity products and services to the corporate customers


• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives


• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers


• Provide infrastructure architecture support for internal technical operations and the Project Management Office.

Requirements

• Bachelor's degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum)


• Master’s degree in engineering, MBA or its equivalent preferred


• ITIL (Information Technology Infrastructure Library and(PMP) Project Management Professional certification desirable


• Network Optimization skill


• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space


• 10years of experience as a technical operations manager or lead


• Application Virtualization such as Oracle, Citrix etc.