Engine Field Service Technician - Level II at Cummins Inc.

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 days ago

Additional Details

Job ID
111120
Job Views
30

Job Description






ReqID: 2407298



Description




  • We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Port Harcourt – Field Service Department in Port Harcourt, Nigeria.



Responsibilities

In this role, you will make an impact in the following ways :




  • Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll ensure minimal downtime for customers.

  • Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships.

  • Proactive Service: Anticipating and promptly addressing customer needs will improve service efficiency and customer trust.

  • Technical Expertise: Using specialized tools and following procedures will ensure high-quality repairs and maintenance.

  • Preventative Maintenance: Performing scheduled maintenance will help prevent major issues and extend the lifespan of engines and components.

  • Issue Escalation: Escalating unresolved problems to more experienced technicians ensures that complex issues are addressed effectively.

  • Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.

  • Service Opportunities: Identifying additional service opportunities will help expand business and provide comprehensive solutions to customers.



Responsibilities

To be successful in this role you will need the following:




  • Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and software, ensuring accurate and efficient repairs.

  • Technical Proficiency: Expertise in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality and cost-effective repairs.

  • Detailed Documentation: Skill in creating and verifying customer and technical information, capturing specific data, and documenting all work accurately in the service management system.

  • Effective Escalation: Capability to obtain and utilize technical issue information, escalate complex problems appropriately, and ensure timely and accurate resolution of service tickets.



Requirements

Educational Qualification / Experience:




  • Candidates should possess a B.Sc / HND in technical related field

  • Apprentice Trained Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Locally valid driving permit

  • Basic level field service work experience

  • Intermediate level knowledge of and/or experience with engine products

  • Customer service experience.



Similar Jobs

Full Time
Full Time

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookie Policy

Accept