Aggregator & Regional Manager at PayCare Ltd

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
6 days ago

Additional Details

Job ID
111378
Job Views
24

Job Description






Job Focus




  • This role involves managing partnerships, onboarding agents, and expanding PayCare’s customer base within a designated region. You will develop and lead a team, monitor performance, and ensure high levels of agent engagement and customer service. Additionally, you will promote PayCare’s services, manage regional operations, and drive growth through local lead-generation efforts.



Job Duties and Responsibilities:




  • Identify, recruit, and onboard local businesses and agents to represent and promote PayCare’s services.

  • Build and maintain strong relationships with these partners to ensure their success in offering PayCare’s products to their networks.

  • Provide training and ongoing support to agents to ensure they are well-equipped to promote PayCare’s offerings.

  • Oversee daily operations within your region, ensuring processes run smoothly and that all agents and business partners adhere to company standards.

  • Manage the performance of agents, providing guidance and support to achieve sales targets.

  • Implement operational strategies to improve efficiency and service delivery.

  • Drive business growth by expanding PayCare’s market presence through partnerships with local businesses and community organizations.

  • Lead efforts to promote PayCare’s products, including business accounts, personal accounts, and advanced features like virtual Visa cards and NFC wallets.

  • Actively seek new opportunities to generate leads and acquire customers within your region, focusing on rural and underserved markets.

  • Develop and execute localized marketing strategies to raise awareness of PayCare’s services in your region.

  • Leverage community events, local partnerships, and other outreach methods to promote PayCare’s brand and attract new customers.

  • Monitor regional market trends and competitor activities to ensure PayCare remains competitive and relevant.

  • Ensure customers and business partners in your region receive excellent support and service.

  • Address and resolve customer or partner issues, ensuring high satisfaction and retention.

  • Gather feedback from customers and agents to inform PayCare’s product development and improvement efforts.

  • Track and analyze key performance indicators (KPIs) for your region, including sales targets, customer acquisition, agent performance, and customer satisfaction.

  • Prepare regular reports on regional performance, providing insights and recommendations to senior managemen



Expected Outcomes:




  • Agent Network Growth: Successfully onboard and manage a target number of agents each month, expanding PayCare’s reach in the region.



Target KPI: 20 new agents monthly.




  • Sales and Customer Acquisition: Meet or exceed sales targets for new business and personal account acquisitions, contributing to PayCare’s regional growth.



Target KPI: 500 new accounts per month in your region.




  • Customer Retention: Maintain high customer satisfaction and retention by ensuring top-quality service and support for agents, partners, and customers.



Target KPI: 90% customer satisfaction rate and 80% agent engagement rate.




  • Regional Revenue Growth: Drive significant revenue growth within the region by promoting PayCare’s financial services and expanding the customer base.

  • Target KPI: 15% regional revenue growth per quarter.



Required Knowledge:




  • Strong understanding of regional management, business development, and the financial services industry.

  • Knowledge of fintech products and their application in rural and underserved markets.

  • Expertise in managing large agent networks and creating strategies for growth and engagement.

  • Familiarity with marketing and promotional strategies for regional expansion.



Benefits Packages (Note No salary for this role)



Monetary Benefits




  • Referral Bonuses Tired Incentives




  • Receive rewards for referring other agents, aggregators, or successful clients.

  • 3% Profit Allocation on the daily profits for the first 10 clients onboard.

  • 4% Profit Allocation on the daily profits for 11–50 clients onboarded.

  • 5% Profit Allocation on the daily profits for more than 51-100 clients onboard.

  • 6% Profit Allocation on the daily profits for more than 100 clients onboarded.



Transaction Fee Discount Based on Clients Onboarded:




  • 3% Discount on PayCare transaction fees for the first 10 clients onboarded

  • 4% Discount on PayCare transaction fees for 11–50 clients onboarded.

  • 5% Discount on PayCare transaction fees for 51–100 clients onboarded.

  • 6% Discount on PayCare transaction fees for more than 100 clients onboarded.



Performance Packages



Performance Bonus:




  • $100 for achieving 50 active business accounts and 25 active personal accounts in a month.

  • $50 for achieving 25 active business accounts and 13 active personal accounts in a month.



Recognition:




  • Aggregators of the Month Award with a $100 gift card or Cash and public acknowledgment.

  • Aggregators of the Year Award with a $1000 gift card or cash and public acknowledgment.



Non-Monetary Benefits



Professional Development Opportunities




  • Access to training on sales, communication, and fintech product knowledge to enhance your skills.

  • Opportunities to enroll in certification courses and professional growth resources.



Recognition Programs




  • Participate in "Agent of the Month" or "Top Aggregator" awards with public acknowledgment and small prizes (e.g., gift cards, gadgets).



Discounts on PayCare Products




  • Enjoy exclusive discounts or free trials of PayCare’s premium features for personal use or referrals.



Support Infrastructure




  • Receive marketing materials, branded merchandise, and promotional tools to help succeed in your role. You may receive a few of these according to your contribution (e.g. Kiosk, Umbrella, T-shirt, book, biro, Brochure, and smart tablet, Hardware POS machines, free software POS)



Career Growth Pathways




  • Clear progression paths for top performers to transition into salaried roles, such as Account Manager or Business Development Manager.



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