Job Description
Job Focus
- This role involves managing partnerships, onboarding agents, and expanding PayCare’s customer base within a designated region. You will develop and lead a team, monitor performance, and ensure high levels of agent engagement and customer service. Additionally, you will promote PayCare’s services, manage regional operations, and drive growth through local lead-generation efforts.
Job Duties and Responsibilities:
- Identify, recruit, and onboard local businesses and agents to represent and promote PayCare’s services.
- Build and maintain strong relationships with these partners to ensure their success in offering PayCare’s products to their networks.
- Provide training and ongoing support to agents to ensure they are well-equipped to promote PayCare’s offerings.
- Oversee daily operations within your region, ensuring processes run smoothly and that all agents and business partners adhere to company standards.
- Manage the performance of agents, providing guidance and support to achieve sales targets.
- Implement operational strategies to improve efficiency and service delivery.
- Drive business growth by expanding PayCare’s market presence through partnerships with local businesses and community organizations.
- Lead efforts to promote PayCare’s products, including business accounts, personal accounts, and advanced features like virtual Visa cards and NFC wallets.
- Actively seek new opportunities to generate leads and acquire customers within your region, focusing on rural and underserved markets.
- Develop and execute localized marketing strategies to raise awareness of PayCare’s services in your region.
- Leverage community events, local partnerships, and other outreach methods to promote PayCare’s brand and attract new customers.
- Monitor regional market trends and competitor activities to ensure PayCare remains competitive and relevant.
- Ensure customers and business partners in your region receive excellent support and service.
- Address and resolve customer or partner issues, ensuring high satisfaction and retention.
- Gather feedback from customers and agents to inform PayCare’s product development and improvement efforts.
- Track and analyze key performance indicators (KPIs) for your region, including sales targets, customer acquisition, agent performance, and customer satisfaction.
- Prepare regular reports on regional performance, providing insights and recommendations to senior managemen
Expected Outcomes:
- Agent Network Growth: Successfully onboard and manage a target number of agents each month, expanding PayCare’s reach in the region.
Target KPI: 20 new agents monthly.
- Sales and Customer Acquisition: Meet or exceed sales targets for new business and personal account acquisitions, contributing to PayCare’s regional growth.
Target KPI: 500 new accounts per month in your region.
- Customer Retention: Maintain high customer satisfaction and retention by ensuring top-quality service and support for agents, partners, and customers.
Target KPI: 90% customer satisfaction rate and 80% agent engagement rate.
- Regional Revenue Growth: Drive significant revenue growth within the region by promoting PayCare’s financial services and expanding the customer base.
- Target KPI: 15% regional revenue growth per quarter.
Required Knowledge:
- Strong understanding of regional management, business development, and the financial services industry.
- Knowledge of fintech products and their application in rural and underserved markets.
- Expertise in managing large agent networks and creating strategies for growth and engagement.
- Familiarity with marketing and promotional strategies for regional expansion.
Benefits Packages (Note No salary for this role)
Monetary Benefits
- Referral Bonuses Tired Incentives
- Receive rewards for referring other agents, aggregators, or successful clients.
- 3% Profit Allocation on the daily profits for the first 10 clients onboard.
- 4% Profit Allocation on the daily profits for 11–50 clients onboarded.
- 5% Profit Allocation on the daily profits for more than 51-100 clients onboard.
- 6% Profit Allocation on the daily profits for more than 100 clients onboarded.
Transaction Fee Discount Based on Clients Onboarded:
- 3% Discount on PayCare transaction fees for the first 10 clients onboarded
- 4% Discount on PayCare transaction fees for 11–50 clients onboarded.
- 5% Discount on PayCare transaction fees for 51–100 clients onboarded.
- 6% Discount on PayCare transaction fees for more than 100 clients onboarded.
Performance Packages
Performance Bonus:
- $100 for achieving 50 active business accounts and 25 active personal accounts in a month.
- $50 for achieving 25 active business accounts and 13 active personal accounts in a month.
Recognition:
- Aggregators of the Month Award with a $100 gift card or Cash and public acknowledgment.
- Aggregators of the Year Award with a $1000 gift card or cash and public acknowledgment.
Non-Monetary Benefits
Professional Development Opportunities
- Access to training on sales, communication, and fintech product knowledge to enhance your skills.
- Opportunities to enroll in certification courses and professional growth resources.
Recognition Programs
- Participate in "Agent of the Month" or "Top Aggregator" awards with public acknowledgment and small prizes (e.g., gift cards, gadgets).
Discounts on PayCare Products
- Enjoy exclusive discounts or free trials of PayCare’s premium features for personal use or referrals.
Support Infrastructure
- Receive marketing materials, branded merchandise, and promotional tools to help succeed in your role. You may receive a few of these according to your contribution (e.g. Kiosk, Umbrella, T-shirt, book, biro, Brochure, and smart tablet, Hardware POS machines, free software POS)
Career Growth Pathways
- Clear progression paths for top performers to transition into salaried roles, such as Account Manager or Business Development Manager.