• Application Deadline:
• Position: Network Operations Center (NOC) Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Objective

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.


• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.


• Discover problem areas which could negatively impact system performance or customer satisfaction


• Pro‐actively monitor network and system performance.


• Analyze traffic data and trends and escalate areas of concern to the network design authority.


• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).


• Perform general “system administration” tasks on all elements of the network.


• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems


• Take ownership to ensure that all problems are resolved in a timely and efficient manner.


• Manage problem resolution using network monitoring/management tools


• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Requirements

• Academic Qualification: BSc/HND in Computer Science/ Engineering or other related Course


• Experience: 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.


• Capable of making solid, fact-based decisions under pressure.


• Ability to work well in an international, multi-cultural, and high-pressure technical environment.


• Technical experience in a telecommunications or network operations environment.


• Very Good understanding of wireless communications Technology


• Cisco CCNA/CCNP certification.


• Knowledgeable to Manage Cisco switches


• Interested candidates must be able to work on a 24/7 shift Rotation.