• Application Deadline:
• Position: Desktop Engineer



• Job Type Full Time



• Qualification OND



• Experience 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Key Responsibilities

• Serve as the first point of contact for all IT-related incidents and requests.


• Manage and resolve 1st line support type queries.


• Troubleshoot and triage network and other complex infrastructure issues to ensure relevant subject matter expert is engaged to resolve.


• Perform regular system updates, patches, and software installations as required.


• Provide support for printers, scanners, and other peripherals.


• Ensure configuration information for hardware and software items is maintained within the Technology Business Service (TBS) configuration management database.


• Support local Office 365 issues and request and escalate to correct partners as required.


• Maintain incident logs and provide regular reporting to the IT Manager.


• Assist with the setup and configuration of new local hardware and software.


• Conduct regular maintenance and backups to ensure data integrity and availability.


• Provide end-user training and support to improve the user experience.


• Collaborate with other BizTech and ABF Teams to escalate and resolve more complex issues.


• Look for opportunities to automate and improve manual infrastructure processes and operations.


• Work closely with manufacturing teams to learn and understand the core production systems and how they integrate with the wider infrastructure technology.


• Provide base cover for I.T. Manager for holiday and sickness.

Skills, Knowledge and Expertise

• Minimum of 3 years experience in a desktop engineer role.


• College diploma or university degree in the field of computer science


• Ability to travel between the 3 TONL Sites


• Excellent technical knowledge and experience of supporting of PC hardware and peripherals.


• Excellent technical knowledge and experience of supporting Microsoft Windows OS suite.


• Experience of working in FMCG or Manufacturing would be beneficial


• Working technical knowledge of current network protocols, operating systems, and standards.


• Ability to operate tools, components, and peripheral accessories.


• Able to read and understand technical manuals, procedural documentation, and OEM guides.


• Skilled communicator at all levels in written and spoken English


• Excellent time management skills


• Ability to conduct research into PC issues and products as required.


• Exposure to thin client technologies.


• Experience of working within an ITIL framework.