Business Manager at AnneMarthas Global Services Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
4 days ago

Additional Details

Job ID
112521
Job Views
26

Job Description






Key Responsibilities

Operations Management:




  • Supervise day-to-day operations across the shortlet apartments, art gallery, and library.

  • Ensure all facilities are well-maintained and meet high-quality standards.

  • Develop and enforce operational policies to enhance efficiency and service delivery.



Customer Experience:




  • Provide exceptional customer service, addressing client needs and concerns promptly.

  • Regularly review service standards to ensure top-notch guest experiences across all units.



Revenue and Marketing:




  • Drive revenue growth through innovative marketing strategies and partnerships.

  • Promote the property and its unique offerings via multiple channels to attract new clients.

  • Identify opportunities for additional revenue streams, including events and exhibitions.



Team Leadership:




  • Lead and manage a dedicated team to deliver outstanding services.

  • Conduct training, performance evaluations, and team-building initiatives to foster growth.

  • Manage staff schedules to ensure adequate coverage across all units.



Financial Oversight:




  • Develop and manage budgets to achieve financial goals.

  • Monitor expenses and identify cost-saving opportunities without compromising quality.

  • Provide regular financial and operational performance reports to stakeholders.



Compliance and Safety:




  • Ensure compliance with health, safety, and regulatory standards.

  • Maintain a safe and welcoming environment for guests, staff, and visitors.



Qualifications




  • Bachelor's Degree in Business Administration, Hospitality Management, or a related field.

  • 3-5 years of managerial experience in hospitality, property management, or similar sectors.

  • Proven ability to manage operations, drive revenue, and achieve business objectives.

  • Strong leadership, organizational, and problem-solving skills.

  • Proficiency in property management software and tools.



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