Job Description
Key Responsibilities
Operations Management:
- Supervise day-to-day operations across the shortlet apartments, art gallery, and library.
- Ensure all facilities are well-maintained and meet high-quality standards.
- Develop and enforce operational policies to enhance efficiency and service delivery.
Customer Experience:
- Provide exceptional customer service, addressing client needs and concerns promptly.
- Regularly review service standards to ensure top-notch guest experiences across all units.
Revenue and Marketing:
- Drive revenue growth through innovative marketing strategies and partnerships.
- Promote the property and its unique offerings via multiple channels to attract new clients.
- Identify opportunities for additional revenue streams, including events and exhibitions.
Team Leadership:
- Lead and manage a dedicated team to deliver outstanding services.
- Conduct training, performance evaluations, and team-building initiatives to foster growth.
- Manage staff schedules to ensure adequate coverage across all units.
Financial Oversight:
- Develop and manage budgets to achieve financial goals.
- Monitor expenses and identify cost-saving opportunities without compromising quality.
- Provide regular financial and operational performance reports to stakeholders.
Compliance and Safety:
- Ensure compliance with health, safety, and regulatory standards.
- Maintain a safe and welcoming environment for guests, staff, and visitors.
Qualifications
- Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
- 3-5 years of managerial experience in hospitality, property management, or similar sectors.
- Proven ability to manage operations, drive revenue, and achieve business objectives.
- Strong leadership, organizational, and problem-solving skills.
- Proficiency in property management software and tools.