• Application Deadline: Fri, 31 Jan 2025 00:00:00 GMT
• Position: Order Processing Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Logistics 
  
  

Job Description

• We're looking for a highly organized and experienced Order Processing Manager to oversee the end-to-end order lifecycle, from placement to delivery.


• The successful candidate will ensure timely and accurate order processing, manage vendor relationships, and provide excellent customer service.

Key Responsibilities

• Oversee the end-to-end order lifecycle from placement to delivery.


• Ensure vendors promptly confirm and prepare orders for dispatch.


• Verify order details, including pricing, availability, and shipping addresses, to prevent errors.


• Monitor order status and provide regular updates to customers and vendors.


• Collaborate with third-party logistics (3PL) companies to schedule pickups, track deliveries, and address delays or issues.


• Optimize shipping routes and delivery times in coordination with 3PLs to reduce costs and improve efficiency.


• Handle escalations related to shipping errors, delays, or damaged goods.


• Provide customers with updates on their order status and expected delivery times.


• Coordinate the return process and refund initiation in collaboration with vendors and logistics partners.


• Educate vendors on the order processing flow, platform usage, and packaging standards.


• Track vendor order processing times and adherence to quality standards, providing feedback where necessary.


• Maintain records of orders processed, canceled, returned, or delayed.


• Analyze order processing efficiency and suggest improvements.


• Generate periodic reports on order trends, vendor performance, and logistics efficiency.


• Identify bottlenecks in the order processing workflow and propose solutions.


• Use available software tools to automate order processing tasks where feasible.


• Ensure all processes comply with company policies, regulations, and customer protection laws.


• Confirm that shipped products meet quality and description standards to reduce customer complaints.


• Ensure vendors follow packaging guidelines to protect goods during transit.

Requirements

• Bachelor's Degree in Business Administration, Logistics, or a related field.


• 3+ years of experience in order processing, logistics, or a related field.


• Strong knowledge of order processing, logistics, and supply chain management.


• Excellent communication, problem-solving, and analytical skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong organizational and time management skills, with attention to detail.


• Experience with order management software and logistics management systems.


• Strong customer service skills and ability to work with vendors and logistics partners.

What We Offer

• Salary: N120,000 - N150,000 / month.


• Competitive salary


• Opportunities for career growth and development


• Collaborative and dynamic work environment


• Comprehensive health insurance


• Pension scheme.