• Application Deadline:
• Position: Logistics Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Logistics 
  
  

Responsibilities

• Review customer orders and plan and coordinate delivery activities


• Build positive and productive working relationships with customers for business growth


• Analyze and troubleshoot delivery issues in a timely fashion


• Oversee daily delivery activities and provide direction and guidance as needed


• Providing excellent customer service, answering and handling complaints from clients


• Preparing reports and other documents relating to deliveries


• Serve as primary contact for customer delivery inquiries and concerns


• Develop process improvements to achieve cost effectiveness and time saving


• Report delivery status to customers and develop required delivery documentations.


• Collect feedback from customers and use it to improve our products and services.


• Work with other departments to ensure a smooth customer experience.


• You will be responsible to maintain quality assurance standards in all calls.

Requirements

• Knowledge of customer service best practices Excellent communication and interpersonal skills Ideally have 2-5 years in e-commerce Expertise in logistics and fulfilment


• Exceptional problem-solving abilities Knowledge of customer service best practices Excellent communication and interpersonal skills Keen attention to detail.


• Good Excel Skills and Owns a Laptop.


• Bachelor's Degree with 2 - 5 years of experience.