• Application Deadline: Wed, 20 Jul 2022 00:00:00 GMT
• Position: Tour and Package Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Abuja


• Job Field Travels & Tours 
  

Department: Operations

Industry: Travel and Tour

Report To: Regional Manager

Location: Lekki, Lagos

Salary: ₦200, 000

Responsibilities

The ideal candidate will (but not limited to):

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.


• Providing advice on travel-related topics such as passports, visas, medications needed for trips, etc.


• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services


• Recommending tours and excursions that are suitable for the customers’ interests, time frames, and budgets


• Creating detailed itineraries for each trip based on the clients’ interests and needs


• Assisting with trip planning by creating a list of potential destinations based on clients’ preferences and budget


• Calling clients to confirm reservations and inform them of changes to their itinerary


• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.


• Arranging for transportation to and from the airport for clients when they arrive or depart at their destination


• Explaining the rules and regulations about carry on baggage, checked luggage, and other items allowed on airplanes


• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)


• Handle unforeseen problems and complaints and determine eligibility for money returns


• Attend conferences to maintain familiarity with tourism trends


• Recommending insurance coverage and helping clients purchase travel insurance policies

Education and Experience:

• Bachelor's Degree in Travel and Tourism, Hospitality Business, or relevant fields.


• 3 years’ experience in planning tour packages and visa processing for clients.


• Hands-on experience in reservation and ticketing.


• Excellent knowledge of visa requirements for various Embassies.

Required Competencies:

• Strong business sense and industry expertise


• A demonstrable interest in travel


• Knowledge of key holiday destinations


• Exceptional relationship management skills


• Excellent leadership skills


• Excellent time management and organizational skills


• Excellent problem-solving skills needed to handle customer problems


• Exceptional communication, negotiation, and customer service skills


• Ability to handle multiple tasks concurrently