• Application Deadline:
• Position: Head, Business and Operations Risk



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 years



• Location Lagos




• Job Field Administration / Secretarial  , Project Management 
  
  

Job Summary

As the Head of Business and Operations Risk at Credit Direct, you will spearhead the strategic design, implementation, and oversight of a comprehensive risk management framework to safeguard the organization’s operational integrity, regulatory compliance, and sustainable growth in a dynamic fintech landscape. This leadership role demands a visionary approach to identifying, assessing, and mitigating risks across business operations, technology systems, and regulatory environments, while fostering a culture of risk awareness and accountability.

Job Details

Risk Management:

• Develop and implement a comprehensive business and operational risk management framework.


• Identify key operational risks and develop mitigation strategies.


• Ensure alignment of risk management strategies with the organization’s business objectives and regulatory requirements.


• Conduct regular risk assessments to identify potential operational risks and their impact on the organization. Conduct routine risk assessments to identify areas of potential non-compliance and loss vulnerability, develop corrective actions plans for resolution of problematic issues, and follow up on identified remedial actions and internal control enhancements. 


• Develop and implement risk monitoring systems to track and report on key risk indicators.


• Coordinating Risk & Control Self-Assessment (RCSA) framework across the various Business and Support units.


• Maintain Credit Direct’s Risk Register.


• Develop and implement fraud detection systems. Monitor transactions and behaviour patterns to identify and investigate suspicious activities.


• Monitor changes in the operational and regulatory environment and assess their impact on Credit Direct.


• Prepare and present risk management reports to the CRO and senior management.


• Communicate risk issues and mitigation strategies to internal and external stakeholders.


• Ensure transparency and effective communication regarding risk management activities.


• Develop and implement incident management plans to address potential operational risk events.


• Coordinate response efforts during risk events to minimize impact on Credit Direct.


• Conduct post-event analysis to identify lessons learned and improve risk management practices.

Policy Development & Compliance:

• Develop and implement policies and procedures for managing business and operational risks.


• Ensure policies are communicated and adhered to Credit Direct.


• Implement & train staff on BCM (Business Continuity management) framework for Credit Direct.


• Coordinate the establishment, maintenance and continuously improve Risk Management capabilities within the various SBUs.


• Conduct training and awareness programmes through one-risk-a-month on risk management procedures and practices.


• Update policies regularly to reflect changes in regulations and business practices.


• Ensure compliance with all relevant regulatory requirements and industry standards.


• Oversee internal and external audits related to operational risk management.


• Implement corrective actions to address any compliance deficiencies.

Operational and IT Risk Monitoring:

• Collaborate with business units to design and implement risk controls for processes and systems.


• Lead the implementation of the Ecosystem’s Risk and business continuity Framework.


• Oversee business continuity planning and incident response strategies.


• Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs).


• Use data-driven insights to forecast emerging risks and recommend mitigative actions.


• Present regular risk assessments and actionable insights to stakeholders.

Compliance and Benchmarking:

• Monitor changes in regulatory environments and update risk protocols accordingly.


• Lead initiatives to meet standards for external audits and external assessments.

Collaboration and Implementation:

• Partner with cross-functional teams to promote a sound risk management culture across the organization.


• Train employees and leadership on risk identification and mitigation strategies.


• Facilitate risk strategy workshops/sessions to align risk objectives with organizational goals.

Performance Monitoring & Reporting:

• Establish, monitor and report on key performance indicators (KPIs) for individuals and teams charged with risk mgt. responsibilities towards achieving organizational goals.

People Management :

• Lead, coach, and develop the business operations risk team.


• Foster a positive and productive work environment.


• Provide training and development opportunities to enhance team skills and performance.

Requirements

• Bachelor’s degree in Finance, Business Administration, Risk Management or a related field.


• Master’s degree or professional certifications such as Certified Basel II Professional, CRISC, CORM, or ORM preferred.


• Other recognised Risk certifications.

Experience:

• At least 6 years of experience on Operational Risk, IT Risk and Business Continuity Management in a Financial Services Institution or Fintech.


• At least 2 years in leadership/supervisory role.


• Good knowledge of consumer lending is required. 


• Knowledge of risk management principles and practices, regulatory environment and policies, governance practices and risk finance and control are crucial. 


• Proven track record of developing and implementing effective risk management frameworks.

Competencies:

Technical:

• Business Continuity and Disaster Recovery Management 


• Data Analysis


• Financial Analysis 


• Loan management 


• Quality Assurance 


• Risk Management​


• Customer Service 


• Policy Development

Behavioural:

• Entrepreneurial Mindset


• Excellence


• Execution


• Energy


• Empathy


• Evolution


• Emotional Intelligence


• Business Acumen


• Decision-Making


• Result Oriented


• Strategic Thinking


• Communication written & verbal


• Stakeholder Management


• Developing Others


• Analytical Thinking


• Leading Change


• Managing Risk


• Service Orientation