• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification OND



• Experience 2 years



• Location Oyo




• City Ibadan




• Job Field Customer Care 
  
  

Description

• Build and maintain business relationships with customers


• Ensure that customer needs are met and satisfied which leads to increase in the profit of the organization


• Maintain an accurate and comprehensive customer database


• Prepare product or service reports by collecting and analyzing customer information


• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution


• Confer with Client Experience to resolve customer complaints and dissatisfaction.


• Go the extra mile to engage and satisfy customers


• Participate in the development of new product marketing strategies to existing/ potential customers.


• Employ marketing skills in order to achieve the sales target of the Outlet


• Perform other duties as assigned by Client Experience.

Qualifications

• OND in Marketing, Communications, Advertising, or Business Management.


• At least 2 years of relevant work experience.

Competency and Skill Requirements:

• Good understanding of the products and service offerings of PDSL and the peculiarities of their specific operating environment


• Appreciation of concepts in business development and marketing.


• Ability to manage multiple priorities.


• Good communication and interpersonal skills.


• Good mediation skills


• Good planning and organization skills.


• Good negotiation skills.


• Good relationship-building/management skills


• Good presentation and facilitation skills.


• Good data-gathering and analysis skills


• Good problem-solving skills.


• Good appreciation and working knowledge of office productivity tools and other applicable tools.