• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• City Ikeja




• Job Field Customer Care 
  
  

Description

• Managing of incoming calls, processing of order and adequate resolution of customer’s complaint


• Build trust and sustainable relationships with customer’s accounts through effective interactive communication


• Keep records of customer interactions, process customer accounts and file documents


• Provide information about a company’s special offerings and up-selling related products.


• Escalating all complex challenges or complaint of customer to Head of Department for adequate resolution.


• See to confirmation of invoice and payment from Customers


• Updating of Customer’s record and providing accurate and detail report on daily activities.

Qualification and Experience

• HND / Bachelor's Degree in Mass Communication, Business Administration or any related field of study.


• 1-3 years of experience in the same role.


• Familiar with use of ERP and CRM.


• Highly proficient and possess adaptability to other role.


• Good at operating system especially report writing and Excel usage.