Job Description
Reports To: Managing Director
Direct Reports: General Managers of Operating Units
Salary: Highly competitive with very attractive benefits
Job Overview:
The Executive Director is responsible for all aspects of the day-to-day operations including supervising the management/operating company of hotels or supervising activities of the owner representatives.
He will also be the Brand Ambassador with a mandate to grow the Company beyond its current holdings into new territories & hospitality segments. The Executive Director will drive strategic planning & execution in support of operations, revenue, shareholder and guest satisfaction.
Job Functions
- Assist the MD in overseeing daily operations and regularly hold briefings and meetings with the Board and key stakeholders to ensure alignment with the company’s objectives.
- Manage ongoing business operations and ensure profitability by meeting and exceeding revenue, guest satisfaction, and value creation targets.
- Ensure compliance with all operational controls, company policies, procedures, and service standards across hotels and hospitality entities.
- Prepare and present the annual Operating Budget, Marketing & Sales Plan, and Capital Budget; monitor progress to ensure these targets are achieved.
- Analyze business performance reports, implement improvement initiatives, and execute cost-saving measures where necessary.
- Ensure monthly financial targets for rooms, food & beverage, administrative, and general operations are met and accurately reflected in financial reports.
- Prepare comprehensive monthly financial reports for ownership and stakeholders to provide transparent insights into business performance.
- Oversee procurement of essential operational supplies and equipment and manage contracts with third-party vendors for equipment and services as needed.
- Lead business development initiatives, planning, and growth strategies while ensuring the quality of operations through internal and external audits.
- Ensure compliance with hospitality industry standards and local regulations - health, safety, and environmental regulations, especially those related to food handling, fire safety, and building codes.
Other Responsibilities:
- Drive strategic initiatives to expand the company’s portfolio, entering new markets and hospitality segments.
- Develop strong relationships with industry partners, potential investors, and stakeholders to promote business opportunities.
- Support and mentor the management team, ensuring that high performance standards are met across all functions.
- Act as a liaison between the company’s executive management and onsite operational teams to ensure effective communication and the smooth execution of strategic goals.
Educational Requirements:
- Bachelor's Degree o In Hospitality Management, Business Administration, or a related field.
- Master’s Degree (Preferred)
- In Business Administration (MBA), Hospitality Management, or a related field to enhance leadership and strategic management skills.
- Professional Certifications (Optional but Advantageous)
- Certifications in Hospitality Management (e.g., Certified Hotel Administrator (CHA), Certified Hospitality Revenue Manager (CHRM)). o Project Management Certification (e.g., PMP) or similar credentials.
- Extensive Industry Experience
- A strong background (10-15 years) in hospitality operations, including experience in senior management or leadership positions, may substitute for some formal education requirement.
Key Skills:
- Leadership and Management Skills
- Financial Acumen
- Business Development & Growth Strategies
- Operations Management
- Strategic Planning
- Communication and Interpersonal Skills
- Analytical and Problem-Solving Skills
- Marketing and Sales Knowledge
- Compliance and Legal Knowledge
Core Competencies:
- Decision-Making Ability
- Customer Focus
- Innovation and Creativity
- Adaptability and Flexibility
- Team Leadership and Development
- Brand Awareness
- Cultural and Emotional Intelligence