• Application Deadline:
• Position: Customer Success Associate - Ile Ife



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Osun




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Position Summary

• Gamma Mobility is seeking a Customer Success Associate to support and enhance the customer experience by ensuring seamless onboarding, engagement, and retention of customers. The ideal candidate will play a key role in driving customer satisfaction, addressing concerns, and identifying opportunities for upselling and cross-selling. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate with different teams to provide outstanding service.

Roles and Responsibilities  

• Ensure a seamless onboarding experience for new customers, ensuring they understand our service offerings and operational processes.


• Educate customers on platform usage, vehicle operations, and financial responsibilities.


• Conduct periodic check-ins with customers to ensure a positive experience.


• Monitor customer behavior and feedback, proactively identifying potential concerns.


• Work with the Customer Success Manager to implement customer retention strategies and reduce churn.


• Act as the first point of contact for customer inquiries and complaints, ensuring timely resolution.


• Work with internal teams (Operations, Risk, and Finance) to resolve customer payment, vehicle maintenance, and compliance issues.


• Identify opportunities to promote additional services, such as insurance, maintenance plans, and financial solutions.


• Provide insights to the sales and finance teams on customer needs and product adoption trends.

Requirements

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.


• Strong understanding of customer service principles and customer-centric practices


• At least 1-2 years of experience in customer support, customer service, or account management roles


• Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.


• Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.


• Ability to de-escalate difficult situations and manage customer frustration with professionalism and patience.


• Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.