• Application Deadline:
• Position: Senior Relationship Officer - Ile Ife



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 4 years



• Location Osun




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Position Summary

• Gamma Mobility is seeking a Senior Relationship Officer to lead and manage a portfolio of vehicles, ensuring timely repayments, mitigating risk, and maintaining healthy portfolio performance. This role requires strong debt collection expertise, negotiation skills, leadership capabilities, and a customer-focused approach to ensure smooth and efficient operations in the assigned city.

Responsibilities

• Develop and implement effective collection strategies to ensure timely payments.


• Monitor portfolio performance and recommend proactive measures to maintain portfolio health.


• Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.


• Collaborate with the Field Operations Lead to oversee on-ground collection efforts.


• Maintain regular engagement with customers, ensuring high repayment compliance and building trust.


• Negotiate payment plans and offer structured repayment options where necessary.


• Identify early warning signs of potential defaults and implement preventive strategies.


• Supervise and mentor Relationship Officers, ensuring their collection targets are met.


• Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.


• Provide training and coaching to enhance collection techniques and compliance adherence.


• Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.


• Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.


• Strong understanding of customer relationship management principles.


• Additional certifications in customer relationship management (e.g., CRM, Negotiation, or Sales Training) are a plus


• At least 3-4 years of experience in relationship management, account management, or customer success roles


• Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.


• Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.


• Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.


• Ability to handle sensitive client interactions with professionalism, empathy, and tact.