• Application Deadline:
• Position: Deputy Test Centre Administrator (Enugu)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Enugu




• Job Field Administration / Secretarial 
  
  

Role purpose

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Enugu and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.


• Strict adherence to test security and administration requirements is an essential part of the job.

Key accountabilities

Customer Service

• Ensure exemplary customer experience for all test candidates.


• Maintain cultural sensitivity among all testing staff.


• Provide clear and comprehensive advice to enquirers.


• Forward complex enquiries to the appropriate person.

Business Acumen

• Assist in budget management for IELTS testing.


• Provide regular financial and management reports.


• Assist in ensuring business plans align with IELTS objectives.


• Monitor test day availability and capacity.

Quality

• Assist in conducting audits of IELTS test centres.


• Ensure adherence to IELTS operating procedures and manuals.


• Assist in adhering to PSN policy and procedures.


• Assist in the development and implementation of IELTS policies.


• Maintain professional stakeholder relations.


• Monitor contract adherence.


• Inform of risk management/security issues.


• Process invoices promptly.

Operations Management

• Support the Test Centre Administrator in:


• Supervising IELTS testing.


• Financial and statistical reporting.


• Conducting self-audits.


• Managing the Clerical Marker monitoring program.


• Managing project delivery.


• Supervising Administrative Assistants.


• Identifying operational efficiencies.

Client Management

• Assist in stakeholder management.


• Build and maintain stakeholder relationships.

Project Service Enhancement

• Work on projects identified by IELTS Partner Working Groups.


• Assist in preparing management reports.


• Participate in reviews of IELTS manuals and promotional materials.

Required Experience

• Educated to bachelor’s degree level or equivalent


• Relevant work experience relating to administration and business support activities


• Fluent in English


• Strong administrative skills


• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.)


• Customer focussed, with a passion for providing outstanding service


• Ability to proactively identify, analyse and solve problems effectively


• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP


• Excellent planning and organising skills with the ability to manage multiple competing priorities


• Sound IT skills – Microsoft Office suite, CRM systems