• Application Deadline: Mon, 31 Mar 2025 00:00:00 GMT
• Position: Spa Manager



• Job Type Full Time



• Qualification OND



• Experience 2 - 5 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Responsibilities: 

• Perform as a professional and with a friendly business attitude all duties and responsibilities as required by the position, and as assigned by the Director of the Spa 


• Overseeing of spa reception and retails, male and female relaxation rooms, changing rooms, heat and water experiences, linen room, preparation room, and offices 


• Be the first point of contact for large groups and manage communication with the group organizer 


• Offer competitive proposals 


• Coordinate appointments and update the coordinator with itineraries 


• Finalize billing arrangements and be responsible for the execution 


• Dealing with dissatisfied or disgruntled guests in the most professional way 


• Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly 


• Discussing the proper way to close out S&P charges for treatments and products and ensure that emails are handled efficiently 


• Reading through the many essential e-mails that deal regarding spas, meetings, groups, and VIPs. Also, replying to guests, vendors, sales, and colleague emails 


• Answering questions from therapists regarding bookings and guest preferences 


• Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability. 


• Verify the accuracy of input in Spa Soft and room assignments 


• Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential

Requirements: 

• Bachelor’s Degree in Business, Hospitality Management or any relevant field of study 


• 2 - 5 years experience in a similar role, working in a 5-star spa with a multicultural team 


• Great Interpersonal and relationship skill 


• In-depth knowledge of spa therapy 


• Guest- Focused 


• Functional and technical skills 


• Problem-solving ability 


• Organized and excellent in time management 


• Strong financial acumen 


• Excellent communication and leadership skills