Job Description
Job Summary
- The Direct sales executive (DSE) is responsible for driving sales increase of all ipNX retail products (FOS) within the territory he works in. She/he must recruit new subscribers through personal engagement and follow up.
- The DSE must be able to develop relationships with Estate managers, facility managers and any key stakeholder.
- DSE’s must be able to win back churned customers and re-build broken relationships.
Responsibilities
- Achieve set sales targets: The DSE must recruit 30 subscribers or more every month.
- Must be able to able to negotiate terms of an agreement to a satisfactory Level and close sales with minimal supervision.
- Manage, maintain and grow a pipeline of qualified prospects almost completed deals.
- The DSE must maintain and grow a prospect list. This pipeline report must be submitted on a daily basis – 10 unique prospects everyday.
- Must carry out route mapping to identify potential and existing customers with given territory.
- Cold call potential customers in a bid to get a foot in the door
- Effectively act as brand ambassadors and first point of contact to potential customers
- Submit weekly reports:All sales reports must be submitted every week.
- Work in collaboration with the team, developing good working relationships.
- Must develop good relationships with ipNX customers.
- Must be able to maintain a good working relationship with Team Lead and other DSE’s.
- Must be polite at all times to customers and report any customer feedback during weekly meetings.
- Must be willing to work at least 3 weekends every month.
- Ensure compliance with ipNX values, policies and standards, and ensure compliance will all local statutory requirements.
- Must be present at all sales trainings and weekly meetings.
- Must abide by the ipNX policies and standards when on ipNX premises and in dealing with customers.
Qualifications and Requirements
- HND Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
- At least 2 years experience within the telecoms or FMCG space; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management. Must demonstrate interpersonal capabilities and leadership.
- Demonstrate a high level of analytical thinking, gather and analyze information and provide viable insight about market trends and customer behavior.
- Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
- Good Microsoft office suite competence.
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization and favorably project ipNX products & services.