• Application Deadline: Tue, 11 Mar 2025 00:00:00 GMT
• Position: Customer Success Manager - Renewable Energy



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Description

• As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and growth by providing exceptional post-sales support and strategic guidance. 


• You will be the primary point of contact for customers, helping them maximize the value of their solar energy solutions while proactively addressing concerns and identifying opportunities for further engagement.


• Background: Solar Energy, Customer Service, Renewable Energy, Account Management

Responsibilities

• Guide new customers through the installation and activation process


• Act as a primary point of contact for post-sales support and issue resolution


• Develop and implement customer engagement strategies


• Track system performance and provide optimization recommendations


• Gather and analyze customer feedback for service improvements


• Identify opportunities for upselling and cross-selling


• Monitor industry trends and provide market insights


• Coordinate with technical teams for complaint resolution


• Maintain customer satisfaction and retention metrics


• Generate regular performance reports and analytics


• Build long-term relationships with key accounts


• Ensure smooth customer onboarding experiences


• Provide strategic guidance for product utilization


• Collaborate with cross-functional teams


• Drive customer referral initiatives

Requirements

• Bachelor's degree in Business Administration, Marketing, Engineering, Renewable Energy, or a related field


• 3+ years experience in customer success, account management, or a similar role


• Experience in solar, energy, or technology industry preferred


• Strong communication and interpersonal skills


• Problem-solving mindset with a proactive approach


• Data analysis and strategic planning abilities


• Proficiency in CRM and customer engagement platforms


• Passion for the renewable energy sector and sustainability


• Project management capabilities


• Customer-centric attitude