• Application Deadline: Wed, 19 Mar 2025 00:00:00 GMT
• Position: Business Process Analyst Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Data, Business Analysis and AI 
  
  

Job Description

• The Business Process Analyst Officer is responsible for analysing, documenting, and improving business processes within the bank to enhance operational efficiency, service delivery, and compliance. 


• This role works closely with various departments to identify process gaps, recommend improvements, and support digital transformation initiatives.

Responsibilities

• Analyze existing business processes to identify inefficiencies and areas for improvement.


• Document process workflows, standard operating procedures (SOPs), and process maps.


• Collaborate with stakeholders to redesign processes for increased efficiency and compliance.


• Support the automation of business processes by working with IT and relevant departments.


• Conduct gap analysis and recommend process optimization strategies.


• Ensure business processes align with regulatory requirements and industry best practices.


• Monitor key process performance metrics and generate reports for management.


• Assist in change management initiatives related to process improvements.

KPI:

• Reduction in process inefficiencies and operational bottlenecks.


• Number of processes optimized and automated.


• Compliance with regulatory and operational standards.


• Timeliness and effectiveness of process improvement recommendations.


• User adoption and satisfaction with new/improved processes.

Requirements

• Bachelor’s degree in Business Administration, Economics, Information Systems, or a related field.


• Membership in relevant professional bodies such as the Nigeria Institute of Management (NIM) is an advantage.


• Certifications in business process management (e.g., Lean Six Sigma, Certified Business Process Professional (CBPP), Business Analysis Certification (CBAP), ITIL) are preferred.


• 2+ years of experience in business process analysis, process improvement, or related roles.


• Strong analytical and problem-solving skills.


• Proficiency in process mapping tools (e.g., Visio, Bizagi, Lucidchart).


• Knowledge of business process modelling and improvement methodologies (e.g., Lean, Six Sigma).

Skills:

• Excellent communication and stakeholder engagement skills.


• Ability to work collaboratively across departments.

Benefits

• Salary: Open to negotiations


• HMO, Life Insurance, Paid Leave and Allowance, 13th month and all other statutory benefits


• Opportunities for professional development and growth


• Supportive and collaborative work environment