• Application Deadline:
• Position: Business Operations Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Responsibilities:

Monitor and Manage Transactions:

• Oversee daily online payment transactions to ensure seamless processing.


• Track transaction success rates, identify failures, and implement corrective actions.

Customer and Merchant Support:

• Provide prompt and professional support to customers, merchants regarding payment-related inquiries.


• Assist merchants during the KYC (Know Your Customer) onboarding process and integration to ensure compliance and smooth setup.
  
   

Dispute Resolution & Risk Management:

• Handle chargeback disputes, fraud investigations, and reconciliation discrepancies.


• Identify and report suspicious transactions, ensuring adherence to security protocols and compliance standards.

Process Optimization & Data Analysis:

• Analyze transaction patterns and trends to optimize payment processes and minimize failures.


• Provide recommendations for system enhancements and operational improvements.


• Reporting & Documentation:


• Generate and maintain detailed reports on transaction performance, chargebacks, refunds, fraud cases, and other key payment metrics.


• Ensure accurate record-keeping and compliance with industry regulations.

Cross-Functional Collaboration:

• Work closely with Finance, Risk, Customer Support, and IT teams to resolve payment-related issues efficiently.

Qualifications & Skills

• HND or Bachelor's degree in Finance, Business, or a related field.


• 2+ years in online payment operations, fintech, banking, or e-commerce.


• Knowledge of payment gateways, online banking systems and customer service.


• Ability to analyze transaction data and identify trends/issues.


• Strong verbal and written communication skills for internal and external coordination.


• Quick decision-making ability in resolving payment-related issues.


• High accuracy in transaction monitoring and reconciliation.


• Ability to work in a fast-paced, dynamic payment environment.