• Application Deadline:
• Position: Guest Service Agent



• Job Type Full Time



• Qualification OND



• Experience



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Description

What you will be doing:

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.


• Be an advocate of ALL: Accor’s loyalty program to non members


• Checking guests in and out Maintaining accurate guest accounts


• Taking bookings, providing helpful information & entering reservations


• Answering guests queries in a timely and efficient manner.


• Addressing guest requests and handling guest complaints in a positive manner.


• Liaise with inter departments to assist guest and advise of room moves.

Qualifications

Your experience and skills include:

• A First Degree or its equivalent in social discipline


• Previous hotel front office reception experience preferable


• Professional telephone manner and exceptional customer service skills


• Excellent communication, interpersonal and time management skills


• A friendly and positive can-do attitude who enjoys working in a team


• Previous experience Opera desirable not essential.