Oversee the fulfillment and customer success operations across the Edo State.
Develop and implement creative solutions to overcome obstacles.
Collaborate cross-functionally across Field, e.g. Central Sales & Operations, Product, Design, and Data teams.
Ensure accurate and timely reporting.
Build and manage the territory team as the service grows.
Ensure Customer Success
Develop business relationships with customers that support delivery of business results, ensuring superior customer experience.
Assist development of local networks to facilitate growth, retention, and customer experience.
Build and maintain strong working relationships with professional associations and key stakeholder groups.
Apply knowledge of pharmaceutical products and markets
Use functional knowledge of the pharmaceutical marketplace, community retail, and hospital pharmacy practice to meet both client and business goals
Gather insights to develop and advance Shelf Life value proposition and effectively communicate the benefits of Shelf Life.
Adapt and optimize product mix to local territory market and practice.
Conduct rapid, focused research to solve problems identified.
Requirements
Fluency in written and spoken English
Degree in Pharmacy
Licensed with relevant regulators as a registered pharmacist and valid current member and in good standing with relevant professional associations.
Minimum of 2 years experience in retail pharmacy/hospital/pharmaceutical industry practice and/or management experience in supply chain management (commercial sector).
3 to 5 years professional experience working as a pharmacist in the country.
Assertive, proactive/self motivated, analytical, solutions focused and committed to highest industry standards of service delivery.