• Application Deadline:
• Position: Customer Success Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Abuja




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

• Calling existing and potential customers to persuade them to purchase company products and services.


• Accurately recording details of customers’ purchase orders.


• Processing all customer purchases accordingly.


• Generating promising leads and managing customer accounts by ensuring that existing customers remain satisfied with company products and services.


• Developing and sustaining solid relationships with customers to encourage repeat business.


• Using sales scripts proffered by the company to drive sales and respond to customer rejections.


• Lead,motivate,and coach a team of CSMs,fostering a collaborative and high-performing environment.


• Develop and implement training programs to enhance their customer success skills and product knowledge.


• Provide ongoing mentorship and career development opportunities for your team members.


• Develop and implement training programs to enhance their customer success skills and product knowledge.


• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements

• Candidates should possess a Bachelor's Degree in a related field with 2 - 4 years of experience.