• Application Deadline: Sat, 31 May 2025 00:00:00 GMT
• Position: Shop Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

Job Description and Duties

• Ensure the delivery of excellent customer services and maintain a high level of customer management always.


• Take full responsibility for the setup and effective operations of the shop within company policy, always.


• Takes full responsibility for the management of the shop and ensures the shop achieves the desired results.


• Ensure that opening and closing procedures are adhered to, in line with company policy.


• Responsible for the security, health and safety of staff, customers and property.


• Oversees all areas of the shop including third-party providers 


• Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.


• Ensure the effective and proper use of all inventory management tools


• Ensure product availability and delivery on time


• Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons


• Manage all stock management processes including, timely stock counts, line checks, wastage reports and loss investigation.


• Ensure all company security procedures, including loss prevention measures and procedures for the security of staff and premises are followed.


• Carry out risk assessments to ensure staff and customers safety, ensure the adherence to children’s specific guidelines.


• Meet sales goals by training, mentoring and providing feedback to sales staff


• Is responsible for the Management of the shop including motivating and leading the team to work to the highest standard always.


• Ensure proper Management of the day to day performance of subordinates in line with company policies and procedures 


• Manage and maintain subordinate’s welfare and trainings with the help of the Human Resources team.  


• Identify recruitment needs and take an active role in the search and selection activities and the appointment of staff in line with the company recruitment process


• Always adhere to all company policies and procedures and licensing laws.


• Establish marketing strategies to meet the organizational sales and performance objectives


• Ensures that the business operations run smoothly and according to the company’s policy


• Research and analyse the current market conditions, competitor information and proffer recommendations to Executive Management


• Monitor, review and report on all activities to the Executive Management


• Contribute to the development of the brand.


• Carry out duties as instructed by the General Manager and Managing Director


• You are mandated to close the business of the day by physically seeing to the clearing of all bills, voids and reports.