• Application Deadline:
• Position: Customer Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities

• Respond promptly to customer inquiries via chat, phone, email, and social media.


• Resolve customer complaints efficiently and professionally.


• Assist users with account setup, deposits/withdrawals, and general betting-related queries.


• Escalate technical issues to the platform or IT team and follow up on resolutions.


• Maintain up-to-date knowledge of platform features, promotions, and betting rules.


• Record customer interactions and feedback for reporting and improvement purposes.


• Provide a seamless customer experience and ensure satisfaction at all touchpoints.

Requirements

• 1–3 years of experience in a customer service role, preferably within the betting or fintech space.


• Strong communication and interpersonal skills.


• Good understanding of sports betting platforms, odds, and common user issues.


• Tech-savvy with basic troubleshooting abilities.


• Ability to work flexible shifts, including weekends and evenings.


• Calm, patient, and solution-oriented approach to customer engagement.