• Application Deadline:
• Position: Head of Retail & Sales



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 10 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• The Head of Retail is responsible for leading and managing the retail business operations of the company’s oil and gas downstream sector.


• This includes overseeing fuel station operations, driving sales and revenue growth, ensuring operational efficiency, and maintaining regulatory compliance.


• The role requires strategic leadership, business development expertise, and strong people management skills to optimize the company’s retail footprint and market positioning.

Key Responsibilities

Strategic Leadership & Business Growth:

• Develop and implement a retail growth strategy aligned with the company's objectives.


• Identify new market opportunities and expand the company's retail network across Nigeria.


• Lead brand positioning efforts to enhance market share and customer engagement.

Sales & Revenue Optimization:

• Drive fuel, lubricant, and non-fuel retail sales to meet revenue and profitability targets.


• Implement competitive pricing strategies and sales promotions.


• Monitor market trends and adjust business strategies accordingly.

Retail Operations Management:

• Oversee the day-to-day operations of all retail outlets, ensuring efficiency and profitability.


• Develop and enforce standard operating procedures (SOPs) for service stations.


• Implement effective inventory management to minimize losses and stock shortages.

Compliance & Risk Management:

• Ensure all retail stations comply with DPR, NMDPRA, and other regulatory requirements.


• Enforce strict health, safety, and environmental (HSE) standards at all outlets.


• Conduct periodic audits and assessments to identify and mitigate risks.

Customer Experience & Service Quality:

• Establish high customer service standards to enhance the consumer experience.


• Implement customer feedback mechanisms and loyalty programs.


• Ensure proper training of retail staff to maintain excellent service delivery.

Financial & Budgetary Management:

• Develop and oversee budgets and financial forecasts for retail operations.


• Monitor financial performance, ensuring cost control and profitability.


• Optimize retail margins through effective cost management and operational efficiencies.

Leadership & Team Development:

• Lead, train, and develop a high-performing retail operations team.


• Set performance targets and monitor key performance indicators (KPIs).


• Foster a culture of accountability, excellence, and continuous improvement.

Key Requirements

Education & Experience:

• Bachelor's Degree in Business Administration, Marketing, Finance, or a related field (MBA is an advantage).


• 10+ years of experience in the oil and gas downstream sector, with at least 5 years in a senior retail management role.


• Proven track record in managing multiple retail outlets and driving sales performance.

Skills & Competencies:

• Strong business development and negotiation skills.


• Expertise in fuel retail operations, sales, and marketing strategies.


• Solid knowledge of Nigerian petroleum regulations and compliance requirements.


• Strong financial acumen with experience in budgeting and profit & loss management.


• Excellent leadership, communication, and team management skills.


• Ability to analyze market trends and adapt to industry changes.


• Work Environment & Other Details:


• Frequent travel to retail locations across Nigeria.


• Fast-paced, high-pressure environment requiring proactive decision-making.