Job Description
Job Summary
- We are seeking a proactive, well-organized, and friendly front desk receptionist with a talent for social media and communication.
- The ideal applicant will serve as our guests' initial point of contact, guaranteeing a cordial greeting and prompt service.
- They will also assist our marketing and promotional endeavors by upselling to visitors.
Key Responsibilities
- Warmly greet guests and efficiently manage check-in and check-out procedures.
- Handle phone calls, reservations, and guest inquiries with a positive attitude.
- Provide information on hotel amenities, local attractions, and hotel services to guests.
- Coordinate with other departments (housekeeping, concierge, etc.) to ensure a seamless guest experience.
- Perform basic administrative tasks such as record-keeping and handling guest feedbacks.
Required Qualifications & Skills
- A minimum qualification of OND
- Excellent verbal and written communication skills.
- Great in using Microsoft Office (Excel and Word).
- Strong organizational and multitasking abilities.
- A proactive and friendly personality with a knack for problem-solving.
- Experience in marketing or content creation is a plus.