• Application Deadline:
• Position: Business Development Account Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

Objective & Summary

• This job holder is responsible for generating quality opportunities, initiating and developing client relationships.

Key Duties & Responsibilities

•  Achieve Sales Targets-
  
  
  
  • Meet Sales Target: Ensure quarterly and annual sales targets are met.
  
  
  • Track Opportunities: Capture all opportunities in the CRM system.
  
  
  • Align Opportunities and Revenue: Ensure the number of opportunities and their revenue potential align with the expected closing rate.
  
  
  • Upsell new solutions to existing clients.
  
  
  
  


• Embody the 3 Core Pillars of the company’s culture.


• Build a personal relationship with client management team/IT.


• Establish and maintain relationship with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients.


• Ability to assist billing with client’s nonpayment issues.


• Regularly provide feedback/updates from clients on both new opportunities and existing clients. 


• Assist the BDAO in ensuring client KYC is filled, contract, welcome pack to be sent post installation, renewals etc.


• Ensure the appropriate escalation matrix (Discounts, client issues and delays) is followed.


• Know workflow of SAR – new deals, upgrades, demo upgrades, downgrades, modifications, change management forms, etc.


• Ensure SLA and Service contract is shared with the client.


• To manage and prioritise all tasks on a daily basis to ensure no delays.


• Communicate/escalate issues to engineering or management to better Netcom service.


• Relationship Mgt – internal (liaise, collaborate)


• Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.


• Day to day operational business solutions interface between departments.


• Legal to ensure the aspects of contract, signing, service contracts, revisions are done.


• Ensure SLA are all updated and documented.

Requirements

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system       


• Strong verbal and written communication.


• Good presentation skills for business reports


• Ability to organize and conduct purposeful Departmental/ Unit meetings


• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic behaviour


• Outgoing and reliable personality


• Speak Confidently and firmly


• A passion for selling


• Opportunistic in approach


• Ability to communicate with people at all levels


• Ability to organize and conduct purposeful meetings


• Establish and build a strong relationship with management of Netcom clients


• Strong negotiation skills


• A high degree of self-motivation


• Resilience and persistence


• Persuasiveness


• Quick thinker


• Problem solver


• See it, own it attitude


• Time management skills


• Ability to do multiple tasks at once


• Self initiative, but also able to work as part of a team


• Ability to generate ideas


• Strong administrative skills


• Good understanding of Microsoft operating systems.


• Able to use properly MS Word, Excel and Power-point

Education and/or Professional Qualifications

• Graduate degree qualification is essential.


• Affiliation to professional bodies


• Minimum of 5 years post-qualification experience