• Application Deadline:
• Position: Service Delivery Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• We are looking for an experienced and well-organized Service Delivery Officer to provide the necessary support to the field sales team.


• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.


• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.


• Ensure the adequacy of sales-related equipment or material.


• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.


• Handle the processing of all orders with accuracy and timeliness.


• Inform clients of unforeseen delays or problems.


• Monitor the team’s progress, identify shortcomings and propose improvements.

Job Requirements

• Great educational background, preferably in the fields of computer science or engineering for technical project managers


• B.Sc / BA in Business Administration or relevant field; certification in sales or marketing will be an asset.


• Proven working experience as a project administrator in the information technology sector.


• Solid technical background, with understanding or hands-on experience in software development and web technologies.


• Excellent internal communication skills.


• Solid organizational skills including attention to detail and multi-tasking skills.


• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.


• Proficiency in English.


• Well-organized and responsible with an aptitude in problem-solving.


• Excellent verbal and written communication skills.


• A team player with high level of dedication.