The Operations Manager at Fitness Plus is responsible for overseeing and optimizing the daily operations of the organization to ensure efficiency, effectiveness, and alignment with strategic goals.
This role involves coordinating cross-functional teams, streamlining processes, managing resources, and ensuring high standards of service delivery.
The ideal candidate is proactive, solutions-oriented, and experienced in operational leadership.
Key Responsibilities
Oversee the day-to-day operations of all departments to ensure smooth and efficient service delivery.
Develop and implement operational policies, procedures, and best practices.
Monitor and analyze key performance indicators (KPIs) and operational data to drive performance improvements.
Collaborate with department heads to ensure alignment of operational goals with company objectives.
Manage budgets, resource allocation, and cost-efficiency strategies.
Identify areas for process improvement and lead initiatives to enhance productivity and operational quality.
Ensure compliance with regulatory and safety standards.
Recruit, train, and supervise operational staff as needed.
Facilitate communication between departments to resolve challenges and support organizational cohesion.
Prepare regular reports and updates for senior management.
Lead or support the implementation of new tools, technologies, or systems to improve operational workflows.
Requirements
Bachelor's Degree in Business Administration, Operations Management, or a related field (Master’s degree is a plus).
Minimum of 5 years of experience in operations management or a similar leadership role.
Strong leadership, organizational, and decision-making skills.
Excellent communication and interpersonal abilities.
Proven experience in process improvement and change management.
Strong analytical and problem-solving skills.
Proficiency in MS Office and familiarity with operations-related software/tools.
Key Competencies:
Strategic Thinking.
Results-Oriented.
Team Leadership.
Conflict Resolution.
Process Optimization.
Financial Acumen.
Adaptability and Initiative.
Working Conditions:
Full-time position; may require occasional evening or weekend availability depending on operational needs.