• Application Deadline:
• Position: Engineer - Inshop Technical Support (Technical Help Desk)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• City Lagos Island




• Job Field Engineering / Technical 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Major Deliverables

• First line contact, providing technical assistance to all walk in customer at Shops


• Assist in after sales device setup, installation, and configuration processes for new subscribers


• Create a positive customer experience


• Assist / guide customers to handle different hardware and software application as required


•  Perform diagnostics, troubleshooting, repairs and upgrade on all access devices


• Liaise with device & terminals unit, for all hardware errors & related replacement cases


• Document help desk tickets/resolutions, and maintain defective device inventory list for shop


• Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Essential Attributes 

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

Desired Attributes 

• Relevant Industry Experience, been on the front end handling customers and team.

Qualifications HND / Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience 

• 1 to 2 years in the telecom sector.