• Application Deadline:
• Position: Engineer - Onsite Technical Support (Field Support Engineer)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• City Lagos Island




• Job Field Engineering / Technical 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

•  Manage incidents, respond to requests for technical assistance in person, via phone & email


•  Responsible for supporting post-sales customer activity remotely and on-site.


•  Responsible for carrying out detailed Site Survey & maintain proper documentation


•  Perform installation and implementation and network integration at customer’s site


•  Promptly investigate, resolve & report any incidents, errors, events or deviations.


•  Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.


•  Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to approved standard.


• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.


• Track and route problems and requests and document resolutions


• Prepare daily activity reports


• Inform management of recurring problems

Essential Attributes 

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,


• Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

Qualifications 

• HND / Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience 

• 1 to 2 years in the telecom sector