• Application Deadline:
• Position: Loan Collection Officers



• Job Type Full Time



• Qualification BA/BSc/HND , NCE , OND , Secondary School (SSCE)



• Experience 0 - 1 years



• Location Lagos




• City Ikeja




• Job Field Customer Care 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

We are looking for a results-driven Loan Collection Officer to manage and recover overdue payments from borrowers. The role involves communicating with customers, negotiating repayment plans, and ensuring timely follow-up while maintaining professionalism and compliance.

Key Responsibilities

• Contact customers via phone, email, or in-person visits to follow up on overdue loan payments.


• Negotiate repayment plans or settlements in line with company policies.


• Record all collection activity and customer interactions in the system accurately.


• Monitor and track delinquent accounts, escalating complex cases as needed.


• Coordinate with legal or recovery agents where necessary for high-risk or non-cooperative cases.


• Educate borrowers on payment terms, consequences of non-payment, and available options.


• Ensure adherence to regulatory guidelines and internal compliance standards during all interactions.

Required Qualifications

• Strong communication, negotiation, and interpersonal skills.


• Ability to handle difficult conversations tactfully and professionally.


• Familiarity with loan management systems and collection tools.


• Basic understanding of finance and lending processes.


• Ability to work independently and under pressure.

Preferred Qualifications

• Experience with field collections (if applicable).


• Knowledge of local languages and cultural context.


• Candidates close to Ikeja and it's environs will be preferred

What We Offer

• Competitive salary and incentives


• Training and development opportunities


• A supportive and dynamic work environment