• Application Deadline:
• Position: CRO - Maximum Demand



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Osun




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

This job role manages the company’s corporate account, optimizes customer satisfaction in order to reduce losses and maximize revenue within the Business Hub.

Job Requirements

• A Bachelor's Degree in any field.


• A postgraduate professional certificate in relevant field. (Added advantage).


• Membership of relevant professional bodies.


• At least 5 years post qualification experience of which at least 3 years must have been in customer services or marketing of products and services.

Job Responsibility

• Growing and managing MD customer portfolio in the BH.


• Ensure new MD connections are done in line with laid down procedures.


• Ensure timely fault clearing for MD customers.


• Ensure effective metering of all MD customers within the coverage area.


• Drives reduction in the rate of MD customer’s indebtedness within the business hub.


• Identifies and reports instances of energy theft to reduce leakages and maximise revenue.


• Assist in carrying out customer engagement to mitigate risk of engaging alternative source of energy.


• Contribute to the realisation of quality billing of MD customers by ensuring timely and accurate meter reading.


• Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly.


• Prepares periodic and ad-hoc report to relevant stakeholders.


• Carry out other sundry assignments as may be directed by the Team Lead, Maximum Demand.