• Application Deadline:
• Position: Client Service Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• We are seeking a skilled and experienced Client Service Associate to provide exceptional customer service, foster strong client relationships, and enhance the company’s presence through social media engagement.

Key Responsibilities

Customer Relationship Management:

• Respond promptly and professionally to customer inquiries via email and phone.


• Build and maintain positive, productive relationships with clients.


• Address client concerns by identifying issues, determining solutions, and ensuring follow-ups to achieve resolution.


• Conduct client visits or calls to strengthen relationships and identify opportunities for new offers.

People Management:

• Foster effective collaboration with internal teams, including design architects, production, warehouse, logistics and installation.


• Partner with commercial and production teams to resolve client-related challenges efficiently.

Social Media Management:

• Monitor and maintain the company’s social media presence on platforms such as Instagram, Facebook etc.


• Post engaging content and track performance across multiple accounts simultaneously.


• Identify and act on social media trends to enhance reach, engagement, and traffic.

General Operations Management:

• Provide clients with regular updates on project progress and campaigns.


• Oversee customer data management to maintain accuracy and privacy.


• Proactively manage communications between internal teams and clients to address client needs.


• Coordinate delivery logistics and resolve delivery-related issues.


• Develop and implement feedback or complaints procedures for continuous improvement.

Process Improvement:

• Continuously enhance client service processes to meet evolving client requirements.


• Identify and implement systems, process, or organizational improvements within the role’s scope.

Qualifications & Experience

• A Bachelor’s degree in Marketing, Mass Communication, or a related discipline.


• At least three (3) years of proven experience as a Client Service Officer, preferably in a furniture manufacturing environment.


• Strong problem-solving and organizational skills, with excellent verbal and written communication abilities.


• Proficiency in Microsoft Office tools (Powerpoint, Word, Excel).


• Exceptional phone etiquette and interpersonal skills.


• A positive attitude, a sense of humor, and a passion for fostering meaningful client interactions