Job Description
Job Purpose
- The Field Inspection Engineer is responsible for conducting thorough post-installation and maintenance inspections at customer locations to ensure that all work meets Cobranet’s quality standards.
- The role includes verifying adherence to technical specifications, identifying any faults or substandard practices, performing necessary testing, collecting client feedback, and preparing comprehensive reports for the back-office team.
- This role plays a key part in maintaining high customer satisfaction and service reliability.
Key Responsibilities
- Conduct daily site visits to residential and enterprise client locations following installations or maintenance activities.
- Inspect and verify that all installation and maintenance work complies with Cobranet’s technical standards and quality guidelines.
- Identify and document any deviations, faults, or risks in the installation or maintenance performed.
- Perform technical testing to ensure service functionality and performance benchmarks are met.
- Engage with clients to gather feedback on the service experience and note any complaints or suggestions.
- Prepare detailed inspection reports including findings, test results, client feedback, and recommendations.
- Submit reports timely to the back-office operations team for documentation and action.
- Coordinate with installation and technical support teams to relay findings and ensure corrective measures are implemented where needed.
- Ensure personal compliance with safety procedures and promote safety on all inspection sites.
- Maintain up-to-date knowledge of installation procedures, company standards, and technological updates.
Qualifications and Skills
- HND/B.Sc. in Electrical Engineering, Telecommunications, or a related field.
- Minimum of 2 years experience in field engineering, installations, or quality assurance (preferably in telecom or ISP environments).
- Strong knowledge of network infrastructure, cabling standards, and technical installation best practices.
- Ability to read technical diagrams and use diagnostic tools.
- Excellent attention to detail and strong observational skills.
- Good communication and interpersonal skills for engaging with clients and internal teams.
- Proficient in report writing and using standard office tools (e.g., Microsoft Word, Excel).
- Ability to work independently and manage daily field schedules efficiently.
- Valid driver’s license and willingness to travel frequently.