• Application Deadline:
• Position: Customer Success Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• As a Customer Success Manager, you will serve as the operational heartbeat of our business and our customer.


• You will ensure we fully leverage the Microsoft Partner ecosystem to deliver value — maximizing incentives, advancing specializations, aligning with Microsoft programs, and ensuring our customers are correctly associated and benefiting from the services we provide. 


• You’ll work across our delivery, sales, and technical teams to ensure that both our partnership with Microsoft and our customer engagements are optimized, accredited, and recognized.

Responsibilities

Partner Center Administration & Governance:

• Maintain and update our organization’s Microsoft Partner Center profile, competencies, locations, and associated roles.


• Ensure accurate customer association using CPOR, PAL, and DAP across all active projects.


• Monitor scorecards, solution partner status, and partner benefits usage.

Incentives & Benefits Optimization:

• Manage end-to-end lifecycle of Microsoft incentives and rebates—from enrollment to claims.


• Ensure timely registration for incentive programs (e.g., Solutions Partner Designations, Co-Sell, Azure Consumption Rebates).


• Work with finance and delivery to reconcile incentive payments and drive benefit realization.

Solution Partner & Specializations Strategy:

• Drive attainment of solution partner designations across all solution areas (Data & AI, Infra, Business Apps, etc.).


• Lead specialization strategy including planning, submission, evidence collation, and renewals.


• Lead roadmap for attaining and maintaining Solution Partner designations.

Customer Association & Usage Linkage:

• Execute CPOR (Claiming Partner of Record), PAL (Partner Admin Link), and DAP (Delegated Admin Privileges) strategies to ensure maximum visibility and credit for customer engagements.


• Support participation in strategic programs like Catalyst, FastTrack, Azure Migration Program, and Solution Assessments.


• Partner with delivery and sales to ensure accurate tagging and tracking.

Customer Workload Adoption & Success:

• Drive and track the customer workload adoption rate for core Microsoft workloads (Azure, M365, Dynamics 365, Security, etc.), aiming for high engagement and utilization.


• Ensure customers activate and adopt the workloads they’ve been onboarded for, monitoring adoption metrics closely.


• Collaborate with delivery and sales teams to ensure that customer usage aligns with their needs, driving usage growth.


• Report on monthly workload adoption rates to leadership and adjust strategies for improving activation and utilization where necessary.

Strategic Insights:

• Support account teams for joint opportunity development.


• Advise leadership on gaps, opportunities, and roadmap planning to deepen Microsoft engagement and customer success alignment.

Qualifications

• 3 - 5+ years of experience within the Microsoft Partner Ecosystem


• Strong familiarity with Microsoft incentive structures, CPOR/PAL processes, and solution partner program.


• Experience driving or supporting solution area specializations and certifications.


• Ability to navigate cross-functional teams and influence without authority.


• Excellent attention to detail and a structured, process-first mindset.


• Strong written and verbal communication skills, with a consulting-level presentation style.


• Familiarity with global compliance and audit standards related to partner engagements.