• Application Deadline: Thu, 15 May 2025 00:00:00 GMT
• Position: Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 - 3 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary:

• The Operations Officer supports the day-to-day running of restaurant operations to ensure seamless service delivery, efficient resource utilization, and compliance with quality and safety standards.


• This role involves coordination across departments—kitchen, service, inventory, and maintenance—to drive operational efficiency, customer satisfaction, and business growth. The Operations Officer plays a key role in translating strategy into daily execution on the ground.

Key Responsibilities:

Daily Restaurant Operations:

• Supervise and support front-of-house (FOH) and back-of-house (BOH) teams during service hours.


• Ensure smooth flow of operations during opening, peak periods, and closing.


• Monitor food preparation, order turnaround time, cleanliness, and service quality.


• Resolve guest complaints promptly and professionally.

Staff Coordination & Support:

• Assist in organizing staff rosters and shift allocations.


• Ensure team adherence to standard operating procedures (SOPs), hygiene, and dress code.


• Coordinate staff briefings, pre-shift meetings, and post-shift reviews as needed.


• Support onboarding and on-the-job training for new staff.

Inventory & Supply Oversight:

• Collaborate with the Inventory Officer to ensure stock levels meet operational needs.


• Track and report wastage or misuse of inventory items.


• Verify proper storage and handling of stock to minimize spoilage.

Facility & Equipment Monitoring:

• Inspect the premises regularly to ensure cleanliness, safety, and proper functioning of facilities.


• Report equipment faults and follow up on repairs or replacements.


• Ensure compliance with environmental health and safety regulations.

Documentation & Reporting:

• Maintain daily operational logs and shift handover notes.


• Generate basic reports on sales trends, customer feedback, and staff performance.


• Support audits, inspections, and management reviews with relevant documentation.

Cost & Efficiency Control:

• Recommend process improvements to reduce operational costs.


• Identify and minimize bottlenecks in kitchen or service operations.


• Monitor energy, water, and consumable usage to ensure efficiency.

Customer Experience:

• Ensure excellent guest service standards are maintained at all times.


• Monitor table turnover, wait times, and dining experience.


• Act as a floor liaison during busy hours to support guest relations.

Required Qualifications and Experience:

• OND/HND/B.Sc. in Hospitality Management, Business Administration, or related field.


• 2+ years in an operational role within a restaurant, café, hotel, or quick service outlet.


• Strong leadership and organizational skills


• Excellent communication and interpersonal abilities


• Attention to detail and proactive problem-solving


• Ability to manage pressure and multitask effectively


• Basic understanding of health and food safety regulations


• Customer service orientation with a hands-on attitude