• Application Deadline: Mon, 9 Jun 2025 00:00:00 GMT
• Position: Experienced Guest Service Agent (GSA)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• City Ojodu Berger




• Job Field Customer Care 
  
  

Responsibilities

• Greeting guests as they arrive and ensuring they feel welcome.


• Checking guests in and out efficiently and accurately, following hotel procedures.


• Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.


• Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.


• Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.


• Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.


• Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.


• Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.


• Keeping up-to-date with hotel policies, procedures, and promotions.

Skills and Qualifications

• Interested candidates should possess an HND / Bachelor's Degree with 2 years experience.


• Previous experience as a hotel receptionist or GSA.


• Excellent communication and interpersonal skills.


• Strong organizational skills and attention to detail.


• Ability to work effectively as part of a team as well as independently.


• Proficiency in computer systems such as MS Office, hotel management software and Reservation Platform


• Ability to handle multiple tasks simultaneously in a fast-paced environment.


• Flexibility to work various shifts, including weekends and holidays.

Requirements

• Interested candidates should live within Ojodu, Akute, Ketu, Iyana Ipaja axis.