• Application Deadline:
• Position: Customer Experience Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Description

• The customer experience officer is the first point of contact.


• S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.


• S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer enquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Managing calendars and organizing meetings and appointments.


• Daily time management.


• Draft correspondence such as emails and letters.


• Answer phone calls, emails and take messages.


• Take accurate and comprehensive notes at meetings.


• Processing orders, forms, applications, and requests.


• Responsible for logistics and ensuring that dispatched orders get delivered.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Developing feedback surveys


• Thinking of ways to show appreciation to loyal clients


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• A matured and smart candidate with a minimum of a B.Sc qualification.


• Experience: customer service: 2 years (Required)


• She/He should be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, PowerPoint).


• Has great ability to multi-task.


• Speaks the english language fluently.


• Excellent communication skills.


• Good customer service skills, has attention to details, ability to lead teams to success.


• Has strong conflict management skills.


• Critical thinking and problem-solving skills, excellent time management skills and record management skills.


• Must be living in close proximity to the bakery.