Branch Manager at Excel and Grace Consulting

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
4 days ago

Additional Details

Job ID
127027
Job Views
25

Job Description






Key Responsibilities




  • Supervise daily operations, ensuring smooth service delivery across all departments.

  • Manage staff scheduling, training, and performance to maintain high service standards.

  • Oversee customer service to ensure guest satisfaction and handle any complaints or issues promptly.

  • Monitor branch expenses, inventory, and supplies to control costs and support profitability.

  • Ensure compliance with health, safety, and company policies at all times.

  • Generate daily/weekly reports on sales, customer feedback, and operational activities.

  • Coordinate with head office and other departments for support and reporting.



Requirements




  • OND/HND/Bachelor’s Degree in Hospitality Management, Business Administration, or related field.

  • Minimum of 3 years’ experience in a supervisory or management role within the hospitality industry.

  • Strong leadership, interpersonal, and communication skills.

  • Ability to work under pressure and manage a dynamic team effectively.

  • Basic understanding of financial reports and inventory control.

  • Proficiency in Microsoft Office and hospitality software is an advantage.



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