• Application Deadline: Mon, 30 Jun 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Salary: 200,000

KEY ACCOUNTABILITIES

• Oversee the efficient and effective handling of customer complaints through various channels. Investigate and analyze complaints to identify root causes and patterns.


• Collaborate with relevant departments to address and resolve customer issues promptly.


• Continuously review and enhance the complaint management process for efficiency and effectiveness.


• Implement improvements to prevent recurring issues and streamline resolution procedures.


• Work closely with cross-functional teams to address systemic problems contributing to customer complaints.


• Stay abreast of industry regulations and ensure the bank's complaint management practices comply with all relevant laws and guidelines.


• Collaborate with legal and compliance teams to address regulatory concerns and implement necessary changes.


• Develop and maintain comprehensive reporting on complaint trends, resolutions, and customer feedback.


• Provide regular reports to senior management, highlighting key performance indicators and areas for improvement.

QUALIFICATIONS

• Bachelor's degree in Business, Finance, or a related field. Master's degree is a plus.


• Proven experience in complaint management within the banking or financial industry.


• Strong understanding of banking operations, products, and services.


• Excellent analytical and problem-solving skills.


• Effective communication and interpersonal skills.


• Ability to collaborate with cross-functional teams.


• Knowledge of regulatory requirements related to complaint management.


• Over 3 years working experience in the Fintech or banking industry with an understanding of customer complaint management and regulatory compliance