• Application Deadline:
• Position: Customer Service Personnel



• Job Type Full Time



• Qualification BA/BSc/HND , OND , Secondary School (SSCE)



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in-person.


• Resolve customer complaints effectively and professionally, aiming for first-contact resolution.


• Provide accurate, valid, and complete information using the right tools and resources.


• Maintain detailed records of customer interactions, transactions, comments, and complaints.


• Follow communication procedures, guidelines, and policies.


• Escalate unresolved issues to the appropriate internal teams when necessary.


• Support customer retention efforts by delivering outstanding service and building rapport.


• Continuously improve product knowledge to better assist customers and suggest relevant solutions.

Requirements

• SSCE/OND/HND/BSC Holders are eligible to apply for this position.


• Must reside within the axis of ago palace way, okota, lagos state.