• Application Deadline:
• Position: Field Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Logistics 
  
  

Position Summary

• Gamma Mobility is seeking a Field Operations Officer that is responsible for ensuring the smooth execution of on-ground operations. This position involves managing and supporting customers ensuring compliance with company policies, resolving operational challenges, and optimizing performance.

Roles and Responsibilities

• Ensure proper rider verification, and compliance with company policies.


• Assist in the recruitment, screening, and onboarding of new gig workers.


• Handle on-ground incidents such as accidents, recovery or theft, ensuring prompt resolution and reporting.


• Ensure availability of necessary tools, materials, or vehicles for gig workers.


• Coordinate with internal teams to facilitate smooth operations and deliveries.


• Conduct field visits to assess service quality, address concerns, and optimize performance.


• Identify and resolve operational bottlenecks in real-time.


• Report and escalate operational issues to management when necessary.


• Liaise with law enforcement or recovery teams in cases of asset retrieval or theft incidents.


• Maintain rider compliance.


• Act as a liaison between the logistics team, customers, and field staff to ensure smooth service delivery

Requirements

• Bachelor's degree in any discipline


• Proven experience 1-2 years in field operations


• Good understanding of logistics and fleet management.


• Strong interpersonal and communication skills for engaging with drivers and customers.


• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.