• Application Deadline:
• Position: Key Account Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

•  The role will be responsible for nurturing and expanding existing merchant relationships to maximize revenue from current merchants, ensuring upselling and cross-selling opportunities are explored and executed. 

Key Responsibilities:

• Identify new business opportunities within existing accounts and strategize to expand the company’s footprint in the market.


• Develop and execute strategic account plans to drive growth.


• Ensure an increase in clientele base by bringing in new merchants and increasing revenue.


• Build and maintain strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products and services.


• Monitor the rate at which key merchants discontinue their engagement with the company


• Assess the contribution of key accounts to the company’s overall market share.


• Conduct regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships.


• Collaborate with internal teams, such as sales, commercials and customer support, to deliver exceptional customer experiences and meet client expectations.


• Act as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling.


• Maintain a 24hrs TAT to resolve client complaints.


• Keep track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement.


• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Key Requirements:

• Bachelor's or Master’s degree in business administration, Sales, Marketing or in any related field.


• 5+ years of experience in account management.


• Basic knowledge of the payment and finance industry.


• Excellent communication skills both verbal and written.


• Strong track record of success in key account management.


• Strong interpersonal and negotiation skills.